Pre Sales Questions
intended for new inquiries
Collapsible content
Can I Download a Brochure
Click HERE to Download Brochure
Can I Call You
Sure, here's our phone number (651) 243-2140.
However since we are often with a customer or engaged in a task, it's generally faster to email us - we monitor email throughout the day.
If we don't answer please leave us a message (your VM also gets transcribed to our email) or email us directly at Support@EagleEyeTrack.com
Do You Accept PO's
Yes, we accept purchase orders from schools. Please email your PO to Support@EagleEyeTrack.com
What is Your Mailing Address
Eagle Eye Digital Video, LLC
37510 Goodhue Ave
PO Box 86
Dennison, MN 55018
Can I Get Your W9
Sure, you can download our corporate W-9 form by CLICKING HERE
Can I Schedule a Call or Remote Demo
Yes. A remote demo is a great introduction and opportunity to ask questions. Our phone number (651) 243-2140.
However since we are often with a customer or engaged in a task, it's generally faster to email us - we monitor email throughout the day.
If we don't answer please leave us a message (your VM also gets transcribed to our email) or email us directly at Support@EagleEyeTrack.com
What Are the Computer Specs for Timing
Your download the Computer Spec Document HERE
The required specs are relatively standard. The document above lists the specs related to the type of Timing Camera you are using - either Ethernet or USB3.
Do You Offer Technical Support
Yes, we offer several methods of support. We are here for you before and after the sale. Our mission is to help empower your success.
- Email Support@EagleEyeTrack.com
- Schedule Phone Support (send email to above to coordinate)
- Online Course with Video Instructions (coming soon)
- Printed Manual Link Here
What's Your Timing System Refund Policy
Eagle Eye is committed to product satisfaction and customer service.
All components included in our timing packages are covered by a manufacture's limited one year warranty against defects in materials and workmanship.
The timing camera has a 3 year manufacturers warranty against defect.
All damaged or missing parts must be reported within 48 hours of delivery.
Hardware
All hardware and cables must be returned in like-new condition for a full refund. The value of damaged equipment will be reflected in the actual refunded amount.
Software
Eagle Eye software is controlled by a USB key and is fully refundable. The cost of the Pro Timing software will be refunded as long as the USB key is returned in like-new working condition. Third party software, such as Hy-TEK Meet Manager, and/ or equipment such Finished Results LED Displays is limited to the refund policy of the original software manufacturer.
Do You Offer an Entry Level Timing System
All of our timing system packages contain ALL the same great features. Our Single Camera system includes only one camera, thus it's intended to be used in Video timing mode. Video mode is the easiest method and involves just one camera.
What's the Difference Between Video and Line-Scan Timing
Eagle Eye Timing Systems utilize Dual Vision Technology.
This unique technology gives the Timing Operator the choice of timing in either Line-Scan or High-Speed Video Mode (with the same camera).
Line-Scan Timing
Line-Scan images are very thin static images that capture just Finish Line as athletes cross. These small images allow for very high frame rates. Line-Scan timing is most efficient when using a second front camera to assist with athlete identification (hip numbers). This is the same tech that other systems such as Lynx (TM) use.
Video Timing
Eagle Eye pioneered High-Speed Video timing, which captured full-frame video of the entire Finish-Line.
Because the video can be moved at difference speeds (even frame by frame) the Timing Operator can adjust the video to reveal obstructed hip numbers as needed.
Which is Right for Me
Timing in either Line-Scan or Video mode is a personal preference.
Eagle Eye's 2024 USB3 VISION Timing Systems yield 500+ fps in Video Mode and 6,000+fps in Line-Scan Mode. (note - track and field frames rates are best from 100-2,000 pfs).
Generally a one-camera video set up is a great starting point for new Timers. However many professional Timers prefer its simplicity.
Is Your Timing System F.A.T. & Rule Book Compliant
Yes. Absolutely.
Eagle Eye systems are designed to not only meet but exceed the standards set forth by various governing bodies in athletics:
World Athletics: Our timing systems comply with the recommendations of the World Athletics governing body, ensuring international competition standards.
USA Track & Field (USATF): Our systems meet or exceed USATF rulebook requirements, providing confidence for competitions at all levels.
National Collegiate Athletic Association (NCAA): We adhere to NCAA standards, ensuring that our timing solutions are suited for collegiate events.
National Federation of High Schools
It is important to note that while our systems meet rigorous standards, the National Federation of State High School Associations does not mandate specific fully automatic timing standards in their rulebook. This allows for flexibility in timing methods while still providing our customers with a reliable and advanced timing solution.
Conclusion
Eagle Eye Timing Systems is committed to providing innovative solutions that enhance the accuracy and reliability of athletic timing.
Our photo-finish systems are equipped with advanced features, such as Zero Test Mode and superior frame rates, making them a top choice for event organizers.
We are dedicated to ensuring that our customers have a clear understanding of the capabilities of our systems and the compliance standards we uphold.
What's Your Company Background
Eagle Eye Digital Video, LLC was founded in 2005 with a goal of making timing and video officiating technology and affordable for all schools, programs, teams and club sports.
Thousands of coaches, athlete's and athletic professionals have benefited from our products and services in the UnitedStates and across the globe.Each of our products are not only innovative, but groundbreaking and industry changing
Email Us
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Have questions. Please email us directly via the submission form above. We monitor our email in real-time.
Quote requests and Purchase Orders should also be emailed to the address above. -
Mailing Address
Eagle Eye37510 Goodhue Ave
PO Box 86
Dennison, MN 55018
support@eagleeyetrack.com -
Warehouse