Sure, here's our phone number (651) 243-2140.‬

However since we are often with a customer or engaged in a task, it's generally faster to email us - we monitor email throughout the day.

If we don't answer please leave us a message (your VM also gets transcribed to our email) or email us directly at Support@EagleEyeTrack.com

Yes, we accept purchase orders from schools. Please email your PO to Support@EagleEyeTrack.com

Eagle Eye Digital Video, LLC
37510 Goodhue Ave
PO Box 86
Dennison, MN 55018

Sure, you can download our corporate W-9 form by CLICKING HERE

Yes. A remote demo is a great introduction and opportunity to ask questions. Our phone number (651) 243-2140.‬

However since we are often with a customer or engaged in a task, it's generally faster to email us - we monitor email throughout the day.

If we don't answer please leave us a message (your VM also gets transcribed to our email) or email us directly at Support@EagleEyeTrack.com

Your download the Computer Spec Document HERE

The required specs are relatively standard. The document above lists the specs related to the type of Timing Camera you are using - either Ethernet or USB3.

Yes, we offer several methods of support. We are here for you before and after the sale. Our mission is to help empower your success.

• Email Support@EagleEyeTrack.com
• Schedule Phone Support (send email to above to coordinate)
• Online Course with Video Instructions (coming soon)
• Printed Manual Link Here

Eagle Eye is committed to product satisfaction and customer service. We offer a one year refund if you are not completely satisfied with your timing system purchase.

All components included in our timing packages are covered by a manufacture's limited one year warranty against defects in materials and workmanship.

The timing camera has a 3 year manufacturers warranty against defect.

All damaged or missing parts must be reported within 48 hours of delivery.

Hardware
All hardware and cables must be returned in like-new condition for a full refund. The value of damaged equipment will be reflected in the actual refunded amount.

Software
Eagle Eye software is controlled by a USB key and is fully refundable. The cost of the Pro Timing software will be refunded as long as the USB key is returned in like-new working condition. Third party software, such as Hy-TEK Meet Manager, and/ or equipment such Finished Results LED Displays is limited to the refund policy of the original software manufacturer.

All of our timing system packages contain ALL the same great features. Our Single Camera system includes only one camera, thus it's intended to be used in Video timing mode. Video mode is the easiest method and involves just one camera.

Eagle Eye Timing Systems utilize Dual Vision Technology.

This unique technology gives the Timing Operator the choice of timing in either Line-Scan or High-Speed Video Mode (with the same camera).

Line-Scan Timing
Line-Scan images are very thin static images that capture just Finish Line as athletes cross. These small images allow for very high frame rates. Line-Scan timing is most efficient when using a second front camera to assist with athlete identification (hip numbers). This is the same tech that other systems such as Lynx (TM) use.

Video Timing
Eagle Eye pioneered High-Speed Video timing, which captured full-frame video of the entire Finish-Line.

Because the video can be moved at difference speeds (even frame by frame) the Timing Operator can adjust the video to reveal obstructed hip numbers as needed.

Which is Right for Me
Timing in either Line-Scan or Video mode is a personal preference.

Eagle Eye's 2024 USB3 VISION Timing Systems yield 500+ fps in Video Mode and 6,000+fps in Line-Scan Mode. (note - track and field frames rates are best from 100-2,000 pfs).

Generally a one-camera video set up is a great starting point for new Timers. However many professional Timers prefer its simplicity.

Yes. Obsoletely.

Governing Bodies
Eagle Eye Timing Systems meet NFHS, NCAA, USATF and WA Track and Field Rule Book requirements.

In fact, Eagle Eye played a role in helping the NCAA and WA (IAAF) draft modern Rule Book language to define modern video based timing technology.

Other sports and governing bodies may also have their own requirements, however the Eagle Eye specs meet all known specs from Athletics, Cycling, Boating, Horse Racing, etc.

Frame Rate
Rule Books often refer to frames per second and FAT.
Fully Automatic Timing (F.A.T.) is considered to meet or exceed 100fps. Eagle Eye's standard timing cameras have an adjustable range up to 6,000+fps.

Gun Report
Some Rule Books also reference the need for a Timing System to demonstrate a Gun Report of under 1/1000th of a second.

Eagle Eye's Zero Test Mode feature allows the Timing Operator to demonstrate such compliance - measuring the time from the gun firing to the first recorded frame. Performing a Zero Gun Test prior to a days competition is at times a requirement for some governing body championships and events.

Is Eagle Eye a Certified Timing System?
Track and field does not have a Timing System certification process. This includes the WA (formally known as the IAAF).

WA does require certification some equipment (implements, etc.) however does not have a certification process or requirement for Photo-Finish systems.

Instead WA requires Timing System (Photo-Finish) adhere to their Rule Book Requirements.

WA Exception
For International Championships between governing bodies, World Athletics does require certain Photo-Finish integration that Eagle Eye does not have (such as connecting to a Starting Block sensors). For this reason, Eagle Eye is not able to time events outside WA Rule 1.1.

For example, track (Athletics) athletes can qualify for the World Champions at events that use an Eagle Eye Timing System but Eagle Eye would not be able to time the World Championships for the WA Rule Book. In short, this requirement has literally no impact on Eagle Eye timing customers.

Eagle Eye Digital Video, LLC was founded in 2005 with a goal of making timing and video officiating technology and affordable for all schools, programs, teams and club sports.

Thousands of coaches, athlete's and athletic professionals have benefited from our products and services in the UnitedStates and across the globe.Each of our products are not only innovative, but groundbreaking and industry changing