Current Timer Questions

Have a question, please send an email to support@EagleEyeTrack.com or use the email submission form below. Our phone number is (651) 243-2140, however ‬since we are often with a customer or engaged in a task, it's generally faster to email us - we monitor email throughout the day. If we don't answer please leave us a message (your VM also gets transcribed to our email) or email us directly at support@eagleeyetrack.com

Questions & Answers

Software Questions

What's the Latest Software Version

What's My Current Version?

The latest software version is 6.2.2024. Only version 5.3 and newer are currently supported.

CLICH HERE FOR VIDEO

From the top toolbar choose Help and About Eagle Eye to reveal your current version.

Read Only Version
Current customers are able to install their Pro timing software on another computer without a fee or a license key. As a read only version, the software will not record unless activated with a USB key. The computer used can function as a review computer in read only mode.

Download Latest Manual Here

Where Can I Find Videos and Instructional Info

CLICK HERE for the TIMER'S COURSE

Can also navigate from top toolbar >
My Courses > View

Questions & Answers

About the New USB3 Cameras

What's the Difference

The operation of your Eagle Eye Timing System remains the same regardless if using a legacy Ethernet camera or the new USB3 VISION Camera.

The differences are listed below.

Connectivity
The new USB3 camera platform is considered plug-n-play. Plug the camera in and select your grabber per usual and you will connect.

Ethernet camera on the other had require proper NIC settings, jumbo frames set to 9K.

Power Source
USB3 cameras receive power via the USB cable plugged into the timing computer (no power source required). Ethernet camera need a dedicated power source/cable unless using a powered Gigabit Ethernet PoE switch

Performance
USB3 camera's can achieve 6,000fps in line scan mode and 500+fps in video mode - nearly doubling the frame rate of Ethernet cameras.

Different Cables
USB3 cameras must use specific USB camara cables and are unable to connect to Ethernet cables.

Networking
You can connect several USB3 timing cameras via a USB Hub. Multiple Ethernet cameras must use a Ethernet to USB adapter or a Poe Gigabit Ethernet switch.

Can you Mix-n-Match

Yes. As long as each camera type is using it's appropriate cable type, your Eagle Eye timing software can connect.

Do I Need to Change or Upgrade Anything

No you don't. The operation of your Eagle Eye Timing System has not changed.

Using the new USB3 camera is optional and not required.

Can I Combine (what I have now) with the a new USB Camera(s)

Yes. As long as each camera type is using it's appropriate cable type, your Eagle Eye timing software can connect.

What About Cable Differences

The new USB3 VISION camera does require is USB cable and is unable to connect to Ethernet cables (cat5 or cat6).

USB3 camera come with a 3' screw on cable. This cable then connects to a USB extension cable of either 50', 75' or 328'.

USB3 cameras draw their power from the computer via the USB cable - up to 75 feet.

Cables runs longer than 75 feet will need a power cable (near the computer). Eagle Eye offers a custom 328 foot cable that comes with its own power cable.

System Calibration and Testing

Legal FAT & Certification/ Calibration

Eagle Eye Timing Systems provide state-of-the-art photo-finish timing technology that meets and exceeds the highest standards of accuracy and reliability.

Our systems are designed to ensure precise timing for competitive events, adhering to the recommendations of the World Athletics governing body.

Fully Automatic Timing Definition

Fully Automatic Timing – or FAT – is the standard required today by every regulatory body in Track & Field. In general, the requirements of an approved FAT system include:

1) The timing must be started automatically by the signal from the starting apparatus (like a starter pistol in Track and Field).

2) It must be capable of timing to a precision of at least 1/100th second.

3) The system must be capable of producing printed images showing the proof of the resulting times.

FAT is mandated for record ratification at all levels, from the World Athletics (WA), United States Track & Field Association (USATF), National Collegiate Athletic Association (NCAA) to the National Federation of High Schools (NFHS).

If, and only if, a timing system meets all of these requirements, can it be used to sanction meet results for new state, national, and international records. Are FAT Systems.

Of note, while FAT is considered 100fps or higher, it may be more appropriate to utilize higher frame rates to assist with breaking ties.

Certification by Governing Body

Photo-finish systems are not technically certified by specific governing bodies such as World Athletics, USATF, NCAA and NFHS.

Instead they must meet published technical specifications. Eagle Eye timing systems meet and exceed all rulebook specs for the above organizations

Required Testing & Certification

The primary "new" protocol for photo-finish calibration in sports, as recommended and often required by governing bodies like World Athletics (TR19. 13(165)) and the NCAA, is that timing equipment must be certified and recalibrated by the manufacturer or an accredited lab at least every four years.

Each Eagle Eye timing system is tested and confirmed for accuracy before shipping. Each new system is considered certified and legal for a period four years (the duration listed in the rulebooks).

Certificate of Compliance

As of November 2025, rulebook authorities have provided little guidance.

Timers who wish to return their system for testing to meet WA or NCAA guidelines may contact us at support@eagleeyetrack.com for details.

As the maker of Eagle Eye timing systems, we are committed to conducting the necessary certification process required and provide the appropriate documentation.

Of note, the NFHS does not require recalibration or testing.

Mandatory Recertification Interval

The most significant standard is the regular, mandatory maintenance and certification interval of a maximum of four years.

WA, USATF, NCAA, NFHS: Compliance and Standards

Eagle Eye systems are designed to not only meet but exceed the standards set forth by various governing bodies in athletics:

World Athletics: Our timing systems comply with the recommendations of the World Athletics governing body, ensuring international competition standards.

USA Track & Field (USATF): Our systems meet or exceed USATF rulebook requirements, providing confidence for competitions at all levels.

National Collegiate Athletic Association (NCAA): We adhere to NCAA standards, ensuring that our timing solutions are suited for collegiate events.

National Federation of High Schools
It is important to note that while our systems meet rigorous standards, the National Federation of State High School Associations does not mandate specific fully automatic timing standards in their rulebook. This allows for flexibility in timing methods while still providing our customers with a reliable and advanced timing solution.

Conclusion
Eagle Eye Timing Systems is committed to providing innovative solutions that enhance the accuracy and reliability of athletic timing.

Our photo-finish systems are equipped with advanced features, such as Zero Test Mode and superior frame rates, making them a top choice for event organizers.

We are dedicated to ensuring that our customers have a clear understanding of the capabilities of our systems and the compliance standards we uphold.

Zero Test Confirmation

Eagle Eye photo-finish timing systems feature a Zero Test Mode that allows users to validate synchronization with starting devices, such as starting guns.

This mode is crucial for ensuring the system responds instantaneously to the start of an event. The overall delay for signal processing in this test mode is less than 1 millisecond, guaranteeing exceptional timing precision.

The purpose of the Zero Test Mode in the Eagle Eye Timing System is to allow users to validate and ensure proper synchronization between the timing system and starting devices, such as starting guns. This mode serves several key functions:

1. Validation of Synchronization: It enables users to test that the timing system accurately responds to the start signal provided by the starting device, ensuring that both systems are fully synchronized.

2. Minimizing Delay: The Zero Test Mode significantly reduces the overall delay in signal processing to less than 1 millisecond, which is crucial for achieving high accuracy in timing events. This quick response is essential for competitive sports where fractions of a second can determine outcomes.

3.Enhancing Reliability: By conducting tests in this mode, users can confirm the reliability and functionality of the timing system before an event, ensuring that it operates as intended.

4. Increasing Confidence: This feature provides event organizers and athletes confidence the timing system will deliver precise and accurate results during competitions.

In summary, the Zero Test Mode is vital for ensuring the accuracy and reliability of the Eagle Eye Timing System in competitive athletic events.

High Frame Rate Confirmation

Eagle Eye photo-finish systems confirm frame rates greater than 1,000 frames per second (fps), enabling accurate capture of every moment during an event.

This high frame rate translates to a measurement accuracy of a thousandth of a second, ensuring that athletes are timed accurately, down to the finest detail.

High Accuracy: The system must be accurate to at least 1/100th of a second (0.01s), but high-level competitions prefer and use systems accurate to at least 1/1000th of a second (0.001s).

In summary, the frame rate itself is less important than the overall system's ability to provide a fully automatic, digitally synchronized, and highly accurate (to at least 0.01s, preferably 0.001s) time linked to the official start signal, using a line-scan method.

Questions & Answers

About the New Gun Sensor & Wireless Trigger System

What's the Difference

The new 900 Series Wireless Transmitter and Receiver is a significant step forward.

Extended Range
The elevated FCC frequency creates a stronger signal with significant less risk of interference.

Optional Gun Sensor
Magnetized Gun Sensor attached directly to the Starter's Gun and helps eliminate the risk of pre-triggering the race

Red/Green Ready Light
Allow the Timer and Starter to communicate when to begin the next race.

Additional
Low Battery Level Light
Flexible Whip Antenna
Belt Clip

Video
See Video on Product Page

Is the New Gun Sensor Compatible

Yes, the new Gun Sensor is compatible with all Eagle Eye wireless trigger systems.

Video
See video on Gun Sensor Page

What's Needed if I Choose to Upgrade

900 Series Wireless Trigger System
In order to utilize the new Wireless Trigger System you must be on the latest Eagle Eye Timing Software 5.3.2024.

Gun Sensor Only
If using only the new Gun Sensor you do not need to upgrade your Eagle Eye Timing Software to 5.4.2024

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