Current Timer Questions
Have a question, please send an email to support@EagleEyeTrack.com or use the email submission form below. Our phone number is (651) 243-2140, however since we are often with a customer or engaged in a task, it's generally faster to email us - we monitor email throughout the day. If we don't answer please leave us a message (your VM also gets transcribed to our email) or email us directly at support@eagleeyetrack.com
Questions & Answers
Software Questions
Download Latest Software Here
What's My Current Version?
1) Open Eagle Eye Pro software,
2) From the top toolbar choose Help and About Eagle Eye to reveal your current version.
Read Only Version
Current customers are able to install their Pro timing software on another computer without a fee or a license key. As a read only version, the software will not record unless activated with a USB key. The computer used can function as a review computer in read only mode.
Download Latest Manual Here
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Questions & Answers
About the New USB3 Cameras
What's the Difference
The operation of your Eagle Eye Timing System remains the same regardless if using a legacy Ethernet camera or the new USB3 VISION Camera.
The differences are listed below.
Connectivity
The new USB3 camera platform is considered plug-n-play. Plug the camera in and select your grabber per usual and you will connect.
Ethernet camera on the other had require proper NIC settings, jumbo frames set to 9K.
Power Source
USB3 cameras receive power via the USB cable plugged into the timing computer (no power source required). Ethernet camera need a dedicated power source/cable unless using a powered Gigabit Ethernet PoE switch
Performance
USB3 camera's can achieve 6,000fps in line scan mode and 500+fps in video mode - nearly doubling the frame rate of Ethernet cameras.
Different Cables
USB3 cameras must use specific USB camara cables and are unable to connect to Ethernet cables.
Networking
You can connect several USB3 timing cameras via a USB Hub. Multiple Ethernet cameras must use a Ethernet to USB adapter or a Poe Gigabit Ethernet switch.
Can you Mix-n-Match
Yes. As long as each camera type is using it's appropriate cable type, your Eagle Eye timing software can connect.
Do I Need to Change or Upgrade Anything
No you don't. The operation of your Eagle Eye Timing System has not changed.
Using the new USB3 camera is optional and not required.
Can I Combine (what I have now) with the a new USB Camera(s)
Yes. As long as each camera type is using it's appropriate cable type, your Eagle Eye timing software can connect.
What About Cable Differences
The new USB3 VISION camera does require is USB cable and is unable to connect to Ethernet cables (cat5 or cat6).
USB3 camera come with a 3' screw on cable. This cable then connects to a USB extension cable of either 50', 75' or 328'.
USB3 cameras draw their power from the computer via the USB cable - up to 75 feet.
Cables runs longer than 75 feet will need a power cable (near the computer). Eagle Eye offers a custom 328 foot cable that comes with its own power cable.
Questions & Answers
About the New Gun Sensor & Wireless Trigger System
What's the Difference
The new 900 Series Wireless Transmitter and Receiver is a significant step forward.
Extended Range
The elevated FCC frequency creates a stronger signal with significant less risk of interference.
Optional Gun Sensor
Magnetized Gun Sensor attached directly to the Starter's Gun and helps eliminate the risk of pre-triggering the race
Red/Green Ready Light
Allow the Timer and Starter to communicate when to begin the next race.
Additional
Low Battery Level Light
Flexible Whip Antenna
Belt Clip
Video
See Video on Product Page
Is the New Gun Sensor Compatible
Yes, the new Gun Sensor is compatible with all Eagle Eye wireless trigger systems.
What's Needed if I Choose to Upgrade
900 Series Wireless Trigger System
In order to utilize the new Wireless Trigger System you must be on the latest Eagle Eye Timing Software 5.3.2024.
Gun Sensor Only
If using only the new Gun Sensor you do not need to upgrade your Eagle Eye Timing Software to 5.4.2024